We are committed to provide best quality products and services to our customer. In case you are unsatisfied with the www.rajwadi.com product and services, you may contact us using our customer support number or send an email feedback on firstname.lastname@example.org. We will revert back at the soonest regarding your issues.
In case www.rajwadi.com have made product as per the customer measurement, we follow “No Return No Exchange” policy.
www.rajwadi.com shall not refund any amount under any circumstances, whatsoever.
In case of outer packing of product is damaged then immediately verify the quality/ quantity of the product, before accepting the packing from the courier company. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery.
We strive to ensure that the items delivered to you are in perfect condition. However, in case the item is damaged during transit or there is a manufacturing defect, Rajwadi shall agree to provide credit to be used by the customer for further purchase. No refund will be provided in such case.
In case of other complaints, about product, services e-mail www.rajwadi.com at email@example.com, within 3 days of product receipt.
www.rajwadi.com does not guarantee any credit or replacement of the product if customer returns any product, before receiving confirmation from www.rajwadi.com.
No return of products purchased under any offer or discount is possible.
Any complaint regarding order should be made within 3 days from the receipt of the package.
Complaint mail should contain comprehensive details of the defects/ complaints of the single order/ packing delivery. We examine the returned products for all such defects/ variations; define on the basis of the customer’s mails.
All defective products being returned to www.rajwadi.com shall be done only through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards Shipping & packaging charges while receiving the same from India are to be borne by the customer entirely.
All defective products along with copy of invoice, original packing and in the original condition as sent to customer, shall have to be sent back to www.rajwadi.com within seven working days from receipt of confirmation for the same from www.rajwadi.com.
Safe receipt of defective product by www.rajwadi.com is sole responsibility of the customer.
In case of multiple products being ordered, if for any reason whatsoever, www.rajwadi.com is unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, www.rajwadi.com shall agree to refund amount as against such non-deliverable products.
Rajwadi does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer. We will refund the purchase price paid for the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, Rajwadi reserves the right to charge you for any import duty or taxes paid while goods are returned and we are charged by custom department for recovering the returned package. You are responsible for all the costs associated with returning the goods back to us. Your refund will be processed once we receive your returned item.
The customer can only cancel the order within 24 hours of date of placing the order. No cancellations will be entertained after 24 hours. Once you request the cancellation of item(s) in your order, we will process your refund for the items(s). You will be notified of the same.
Colors of an outfit that appear on a computer monitor may be slightly different than the actual color of the outfit ordered. This color mismatch is unavoidable, and due to technical reasons beyond our control.
No Guarantee for Beads/ Sequences Work/ Embroidery – Hand Work and Stitching
Beads/ Sequence Work, Embroidery has a tendency of coming off while handling the product, wearing the product or while using it. We do check the product during shipping but due to nature of this entire item, they do come off sooner or later and hence carry no guarantee once the product is shipped. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it happen that you open a box and find some pieces falling down on the floor, or you wear the dress and in a few hours you might lose some of them. This is normal with this kind of product and hence cannot be replaced and will carry no Guarantee on them.
We recommend Professional Dry Cleaning for all products sold on the website.
Fabrics made of type Net, any kind of Silk, Satin, Cotton, Linen, etc. do not come with any kind of Guarantee.