We are committed to provide best quality products and services to our customer. In case if you are unsatisfied with our product and services, you may contact us using our customer support number or send a feedback email on firstname.lastname@example.org. We will revert back at the earliest with a solution.
In case if www.rajwadi.com has made the product as per the customers measurement, we follow “No Return No Exchange” policy.
www.rajwadi.com shall not refund any amount under any circumstances, whatsoever.
In case of outer packing of the product is damaged then immediately verify the quality/quantity of the product, before accepting the package from the courier company. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark as a proof on the delivery document.
We strive to ensure that the items delivered to you are in perfect condition. However, in case the item is damaged during transit or there is a manufacturing defect, Rajwadi Art shall agree to provide credit to be used by the customer for further purchase. No refund will be provided in such case.
In case of any other complaints about product or our service you can email www.rajwadi.com at email@example.com, within 3 days of product receipt.
www.rajwadi.com does not guarantee any credit or replacement of the product if customer returns any product, before receiving confirmation from www.rajwadi.com.
Return of products purchased under any offer or discount is not possible.
Any complaint regarding the order should be made within 3 days from the receipt of the package. Complaint mail should contain comprehensive details of the defects/ complaints of every aspect of the order/ packing or delivery as we examine the returned products for all such defects/ variations that are defined in the customer’s mails.
All defective products being returned to www.rajwadi.com shall be done only through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards Shipping & packaging charges while receiving the same from India are to be borne by the customer entirely.
All defective products along with copy of invoice, original packing and in the original condition as sent to customer, shall have to be sent back to www.rajwadi.com within seven working days from receipt of confirmation for the same from www.rajwadi.com.
Safe receipt of defective product by www.rajwadi.com is sole responsibility of the customer.
In case of multiple products being ordered, if for any reason whatsoever, www.rajwadi.com is unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, www.rajwadi.com shall agree to refund amount as against such non-deliverable products.
Rajwadi Art does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer. We will refund the purchase price paid for the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, Rajwadi Art reserves the right to charge you for any import duty or taxes paid while goods are returned and we are charged by custom department for recovering the returned package. You are responsible for all the costs associated with returning the goods back to us. Your refund will be processed once we receive your returned item.
The customer can only cancel the order within 24 hours of the date of placing the order. No cancellations will be entertained after 24 hours. Once you request the cancellation of item(s) in your order, we will process your refund for the items(s). You will be notified of the same.
We recommend Professional Dry Cleaning for all products sold on our website.
Fabrics such as net, all types of silk, satin, cotton, linen, etc. do not come with any kind of Guarantee.
Colors of any outfit that appear on a computer monitor may be slightly different than the actual color of the outfit. This color mismatch is unavoidable and due to technical reasons beyond our control.
Red, maroon and orange colors have a higher tendency to reflect as a different shade in the image uploaded on the website as compared to other colors. For example: When you yourself try to photograph a red color garment from your digital camera, in most of the cases it will show either as maroon or orange on the computer monitor. Many a times green and blue also overlap. Same is the case with off-white, white and cream colors. Sea Green color sometimes looks Aqua blue and the other way around. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
No Guarantee for Beads/ Sequences Work/ Embroidery – Hand Work and Stitching
We believe that customers who are ordering items with stones and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Beads/ Sequence Work or any type of embroidery have a tendency of coming off while handling the product, wearing the product or while using it. We check the product thoroughly before shipping, but as the pcs is handled by so many different people while shipping, there are changes that some embroidery may come off, we cannot guarantee that once the product is shipped. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. It also happen that you open your parcel once received and find some embroidery pieces falling down on the floor, or when you wear the dress and in few hours you might lose some of them. This is normal with these kind of products and hence they cannot be replaced and will carry no Guarantee on them.