Customer Care Service

Our customer service aim is to work towards customer satisfaction in every aspect. Below are the areas that are taken care for better service. 

 

Every customer support team has their own way to organize their activities. With the technological growth we always have at least two team members chatting with our customers via email or whats-app. Over the past couple of years, we have expanded our team in customer care, marketing and technical support.  

 

Help/FAOS 

Dedicated team members are always available via email, call or whats-app for all types of queries: 

General questions 

Merchandise related queries 

Payment related queries 

Shipping related queries 

Registration related queries 

 

Track Order 

Once the order is shipped the customer care team sends all the required details to the customer. Complete guidance is given to customers regarding tracking their order. In case if the customer is unable to track his/her own order our team member speaks to the courier agency from our end and updates the customer to make it convenient for them.  

 

Size Guide 

Not all customers are sure about the appropriate size that they should buy, our team gives them guidance by taking their basic information. This helps the client to be sure about their purchase. 

 

Buying Guide 

If a customer is unable to find on their own the type of product they need on the website, our team guides them with different style options that will be apt for the occasion that they need to wear the outfit to. 

 

How to Shop? 

When the customer is not aware of how to shop from our website, we guide them through the entire procedure from choosing the product till checking out and doing the payments. 
 

How to Pay? 

This is the most frequently asked query that our expert team resolves as there are many options that we have provided for payments. When the customer is guided for the best payment option according to their location and requirements it always helps them to shop smoothly. 

 

With all these and many more services that we provide, every day we make new efforts to help our customers to easily shop with us.